Refund policy

To place a refund, return or exchange request for an order placed with Babiloo, you would need to contact us via email at 

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

Refund, returns or exchanges request are accepted up to 15 days from the date of placing the Order with Babiloo. Babiloo may grant extensions to this period for some special cases and Products at its discretion.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read them carefully before making a request. In case of misunderstandings between Babiloo Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to Babiloo error, when you need to contact Babiloo and make a formal request.

If the refund request is granted by Babiloo, payments are refunded as follows:

• Credit / Debit Cards payments will be refunded within one (1) business days;

• Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;

• Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, Babiloo reserves the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the Babiloo TERMS AND CONDITIONS.